These terms and conditions have been translated automatically. This may result in errors in the text. Only the German version of the GTCs is valid in the place of jurisdiction.

1. order All orders are binding. In your own interest, please make sure that the delivery address and e-mail address you have given us are correct and complete. We cannot accept any liability for any delays or non-deliveries due to incorrect or incomplete addresses. We reserve the right to change the specifications of the products without prior notice. 2. Prices The item prices in the store are shown in Swiss francs (CHF) and include shipping costs and statutory VAT. 3. Payment The most convenient way to pay is with TWITN, Paypal, prepayment/invoice, VISA, MasterCard, American Express credit cards or PostFinance Card. 4. Delivery, shipping and packaging costs Deliveries are only made to the selectable countries in the order process! You will receive a confirmation of receipt of your order from us. This merely confirms receipt of the order via the eShop. If you do not receive a confirmation, the order process has probably not been completed correctly. In such a case, please contact us directly by e-mail or telephone. The fulfillment of the order depends on the availability of the products. Orders are dispatched every Wednesday. Parcels are normally delivered within a maximum of 1-3 days (Switzerland) 1-3 weeks (other countries). For express orders and special shipments, please contact us in advance. If this is not possible, you will be notified by us. The shipment can be made in more than one package. Special shipments (by truck, courier, etc.) will be charged separately at cost. 5. Delivery times Orders received by 11 a.m. on Wednesdays will be dispatched on the following Wednesday, orders after 11 a.m. on Wednesdays will be dispatched on the following Wednesday. For special shipments, please contact us in advance. 6. Returns / Credits / Damaged Items If an item is delivered to you in an unsatisfactory condition, you can return the item to us within 14 days, whereupon we will offer you either a full refund of the purchase price or the delivery of a replacement item. Returns must be made within 14 days in the undamaged original packaging. Refunds will only be given for products in undamaged, unused condition. If the returned product is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item or deduct up to 20% of the original retail price from the refund. None of the above conditions affect your statutory rights for damaged items. Send the item back and enclose a note stating your name, the order number, the reason for the return and the action requested. The replacement item will be delivered or refunded as soon as we receive the item you have sent. Address for returns: Aarefabrik GmbH Könizstrasse 161 3097 Liebefeld 7. Delivery damage If the goods were damaged during shipping, please inform us by e-mail or telephone within 48 hours of receipt of the goods. Damaged or defective items can be exchanged free of charge. Claims for damages due to incorrect illustrations, texts and prices or late delivery are excluded. Errors, price changes or minor changes to the products are reserved. 8. data protection We undertake to process your personal data only for the purpose of conducting business in our online store and to make it accessible to third parties. All personal data will of course be treated confidentially. The data required for business transactions is stored and retained for documentary purposes in accordance with statutory accounting obligations. Credit card payments are encrypted using proven SSL technology. They are processed via Saferpay (Wordline). Wordline processes your personal data on our behalf in connection with the payments you order from us. Your data will only be used by Wordline to process your payment order and will not be made available to any third parties other than the financial institutions responsible for the respective payment method. "Wordline" or "Saferpay" may appear on your credit card or bank statement in connection with your order with us. We do not store any credit card details. 9. Retention of title The delivered items remain our property until full payment has been made. 10. Place of jurisdiction The place of jurisdiction is 3000 Bern (BE), Switzerland Bern, 01.11.2023